fifo88 Privacy Policy

This Privacy Policy explains how fifo88 ("we", "our platform") manages your personal information when you register, log in or use the services we offer. By using the fifo88 platform, you agree to the practices described in this policy. We encourage you to read this policy in full carefully.

1. Information We Collect

In the process of providing safe, responsible and efficient services, fifo88 collects several categories of personal information from players. This information is collected directly from you, automatically when you use the platform, or from legitimate third-party sources.

Information You Provide Directly

• Full name as recorded on your identity card (MyKad) or valid travel document
• Date of birth for age verification (players must be 21 years of age or above)
• An active email address for account communication purposes
• Mobile phone number for two-factor authentication and transaction notifications
• E-wallet or banking account information required to carry out deposits and withdrawals
• Username and password chosen during registration
• Information you provide when contacting customer support

Information Collected Automatically

• IP address and general location information based on your network
• Device type, operating system and web browser version used
• Activity log records including date, time and type of game played
• Deposit and withdrawal transaction history
• Cookie data and website tracking technologies (see Section 5)
• Technical information about usage patterns for security and fraud prevention purposes

Information from Third Parties

In certain situations, we may receive information about you from identity verification service providers, payment processors such as DuitNow and Touch 'n Go eWallet platforms, or fraud prevention agencies we work with to ensure platform security.

2. Purpose of Information Collection

fifo88 only collects information necessary for legitimate purposes. The following are the main purposes for collecting and processing your data:

Account Management and Identity Verification

Your personal information is used to create and manage your account, verify identity to meet Know Your Customer (KYC) requirements, and ensure the account is accessed only by the legitimate owner. This is part of our responsibility operating under international licensing.

Financial Transaction Processing

Your financial information is required to process deposits via Touch 'n Go eWallet, DuitNow, FPX Online Banking and cryptocurrency (USDT, BTC, ETH), as well as to carry out requested withdrawals. All transactions are conducted in Ringgit Malaysia (RM) except for cryptocurrency transactions which use the equivalent value.

Platform Security and Fraud Prevention

Usage data and activity logs are analysed to detect suspicious activity, prevent unauthorised access, and protect the integrity of games provided to all players. This includes monitoring for abnormal betting patterns.

Customer Support

When you contact fifo88 customer service via live chat or email, the information you provide is used solely to resolve your enquiry or complaint. Conversation records are retained for training, quality assurance and case follow-up purposes.

Service Communications

We use email and notifications to deliver important information relating to your account, including transaction confirmations, security alerts, service terms updates and relevant promotions you have agreed to receive.

Legal Compliance

In situations required by law or competent authorities, fifo88 may need to process or disclose your information to fulfil legal obligations or court orders.

3. Information Sharing

fifo88 only shares your personal information in the following circumstances:

• Payment service providers: Legitimate transaction processors such as e-wallet and online banking platforms receive the information necessary to carry out your transactions.
• Game technology providers: Game software vendors we use may receive technical data required to ensure games function correctly, subject to strict confidentiality agreements.
• Identity verification agencies: KYC service providers that assist us in verifying player identities to meet licensing requirements.
• Competent authorities: Law enforcement or regulatory bodies when required by a valid legal order.
• Business transfers: In the event of a merger, acquisition or asset transfer involving fifo88, user information may be transferred as part of those assets, with appropriate notification to players.

In all cases of data sharing, fifo88 ensures that recipients of the information are subject to adequate data protection agreements and use the data only for the stated purposes.

4. Information Security

fifo88 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or unintended disclosure.

Technical Measures

• SSL/TLS encryption for all data transmission between your browser and our servers
• Passwords are stored in a hashed format that cannot be decoded
• Multi-layer firewall systems and intrusion detection systems (IDS)
• Periodic security vulnerability scans are conducted regularly
• Two-factor authentication is available for an extra layer of security on your account

Organisational Measures

• Access to player data is restricted to staff who require it for their duties only
• All staff handling sensitive data are subject to confidentiality agreements
• Data protection training is conducted regularly for all relevant staff
• Clear and structured cybersecurity incident response procedures are in place

While we take reasonable steps to protect your information, no security system is entirely foolproof. In the event of a significant data security breach affecting your account, we will notify you promptly by email.

5. Cookies and Tracking Technologies

fifo88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as maintaining your login session and security. These cookies cannot be disabled without affecting website functionality.
• Performance cookies: Collect information about how players use our website to help us improve the user experience and detect technical errors.
• Functional cookies: Save your preferences such as language, display settings and game preferences to make your sessions easier.
• Analytics cookies: Help us understand traffic patterns and user interactions for product development and optimisation purposes.

You can manage cookie settings through your web browser options. However, disabling certain cookies may affect the functionality of some parts of the fifo88 platform.

6. Your Rights as a Player

As a fifo88 player, you have the following rights regarding your personal information, and we are committed to making it easy for you to exercise them:

To exercise any of the rights above, please contact the fifo88 customer service team via 24/7 live chat or email at [email protected]. We will endeavour to process your request within a reasonable timeframe. Please note that the right of erasure may be limited by legal and licensing requirements that oblige us to retain certain records.

7. Cross-Border Data Transfers

As an online betting platform operating under international licensing, fifo88 may process or store player data on servers located outside Malaysia. In such cases, we ensure that these data transfers are carried out with appropriate safeguards, including data transfer agreements that comply with international data protection standards.

We only transfer data to regions or entities that provide a level of data protection equivalent to or higher than that required by applicable Malaysian law.

8. Data Retention and Deletion

fifo88 retains your personal information for as long as your account is active or as long as needed to provide services to you. The following are general guidelines for our retention periods:

• Active account information is retained for the duration that the account remains active
• Financial transaction records are retained for the period required by applicable licensing and legal obligations
• Customer support communication logs are retained for a reasonable period for reference and dispute resolution purposes
• After an account is closed, certain information may still be retained for the period required by legal obligations

When the retention period ends, your data will be securely deleted or anonymised in accordance with our internal procedures.

9. Links to Other Sites

The fifo88 platform may contain links to third-party websites in certain contexts. When you click on those links and leave our platform, fifo88's Privacy Policy no longer applies. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of any other website you visit.

10. Updates to This Policy

fifo88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, changes in law, or changes to the services we offer. The latest version of the Privacy Policy will always be available on this website with an updated effective date.

In the event of significant changes to how we use your personal information, we will notify you via a prominent notice on our website or by email registered to your account, with sufficient notice before the changes take effect.

Continued use of the fifo88 platform after those changes take effect will be considered your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our privacy team through the following channels:

• 24/7 live chat in Malay and English via the fifo88 platform
• Email: [email protected]

We are committed to responding to every privacy-related enquiry thoroughly and in full. Our support is available at all times to ensure your concerns are addressed appropriately.