fifo88 Terms and Conditions of Use

1 Definitions and Interpretation

In this document, the following words and phrases carry the meanings as stated:

• "Platform" refers to the fifo88 website accessible at fifo88.one, including all related applications and services.
• "User" or "Player" refers to any individual who registers an account and uses the fifo88 services.
• "Account" refers to a user account registered under a real name and valid personal information.
• "Account Balance" refers to the total amount of money held in a user's account at any given time.
• "Bonus" refers to any credit or additional funds awarded by fifo88 through promotional programmes or special offers.
• "Wagering Requirement" refers to the number of times the bonus amount must be wagered before a withdrawal is permitted.
• "Services" covers all activities available on the platform, including online slots, live casino, sports betting, and crash games.

Clause headings in this document are for reference purposes only and do not affect the interpretation of the terms contained therein.

2 User Eligibility

Use of the fifo88 platform is subject to the following eligibility conditions:

• Users must be 21 years of age or older at the time of registration.
• Users must be an individual who is legally capable of entering into a binding contract.
• Users may not register an account on behalf of another person or use another person's identity information.
• fifo88 reserves the right to reject registration applications or terminate existing accounts if eligibility requirements are not met.

3 Account Registration and Management

During registration, users are required to provide accurate, complete and up-to-date information. Required information includes full name as per MyKad, an active mobile phone number and a valid email address.

Each user is only allowed to hold one active account at any one time. Holding multiple accounts is strictly prohibited and may result in the termination of all such accounts along with forfeiture of any balances held.

• Users are fully responsible for all activity that occurs within their account.
• Passwords must be kept confidential and must not be shared with any other party.
• fifo88 will never ask for a user's password through any communication channel.
• Users must notify us immediately if they suspect their account has been accessed without authorisation.

To meet international compliance requirements, fifo88 may require identity verification (KYC) before allowing a withdrawal. Documents commonly requested include a copy of MyKad and a recent bank statement.

4 Deposits and Withdrawals

All deposits and withdrawals are processed in Malaysian Ringgit (RM) through payment methods supported by the platform. The table below summarises key information relating to financial transactions:

Withdrawals will only be processed to an account or e-wallet registered in the user's name. fifo88 does not process withdrawals to third-party accounts. In certain cases, proof of account ownership may be required before a withdrawal is approved.

All financial transactions are recorded and can be reviewed via the transaction history section in the user's account. If there is a discrepancy in the records, users must contact customer support within 72 hours of the date of the transaction in question.

5 Bonuses and Promotions

fifo88 offers a range of bonus deals to both new and existing players. All bonuses are subject to the stated wagering requirements and cannot be withdrawn directly without meeting those requirements.

Welcome Bonus

New players are eligible for a 100% bonus on their first deposit up to a maximum of RM300. Below are examples of how the wagering requirement is calculated:

• Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering requirement: RM100 × 10 = RM1,000
• Deposit RM800 → Bonus RM300 → Balance RM1,100 → Wagering requirement: RM300 × 10 = RM3,000

The wagering requirement is calculated based on the bonus amount only, not the deposit amount. All valid wagers count towards meeting this requirement unless stated otherwise in the specific promotion terms.

VIP Programme and Cashback

Players who bet regularly are eligible to advance to higher VIP tiers and enjoy weekly cashback benefits. The five fifo88 VIP tiers are Bronze, Silver, Gold, Platinum and Diamond. Each tier offers a different weekly cashback rate, with higher rates as players move up to higher tiers.

6 Betting Rules

All bets placed on the fifo88 platform are final once confirmed by the system. Users may not cancel or change a bet after it has been accepted by the system unless specifically permitted under the relevant game rules.

• A bet is only valid if the account balance is sufficient at the time the bet is placed.
• In the event of a technical disruption during betting, fifo88 will resolve the case based on valid system records.
• Winnings will be credited automatically to the user's account after the official result is announced.
• fifo88 reserves the right to void a bet if there is a technical error or significant irregularity in the odds setting or game outcome.

For sports bets, the odds displayed are the latest odds at the time of betting. Odds may change before the bet is confirmed, and users are responsible for checking the final odds shown before confirming their bet.

7 Game Rules

The fifo88 platform offers various game categories including online slots, live casino, sports betting and crash games. Each game category has specific rules that users must follow.

The outcome of all games is determined by a random number generator (RNG) that is certified and audited by an independent party. This ensures all game results are fair and unbiased. RTP varies by game category and game provider, and users can find general RTP information in the help section of each respective game.

fifo88 is not responsible for any losses caused by a user's failure to understand the game rules before betting. Users are encouraged to use the demo mode available on some games to understand how a game works before playing with real money.

8 Prohibited User Conduct

Users are strictly prohibited from doing any of the following while using the fifo88 platform:

• Using automation software, bots, or any unauthorised means to gain an advantage in games.
• Sharing an account or allowing another person to use your personal account.
• Registering multiple accounts, whether under your own name or another person's.
• Committing any form of fraud, misconduct or manipulation of the payment system.
• Using the platform for money laundering or financing any illegal activity.
• Abusing the bonus system in a manner contrary to the original intent of a promotion.
• Disrupting or attempting to damage the technical infrastructure of the fifo88 platform.

If there is evidence or suspicion that a user is involved in any of the activities listed above, fifo88 reserves the right to suspend or terminate the relevant account, withhold the account balance, and take appropriate legal action.

9 fifo88 Liability Limits

The fifo88 platform is provided on an "as is" and "as available" basis. fifo88 does not guarantee that the service will always be uninterrupted, secure or completely error-free.

fifo88's liability is limited to the following:

• fifo88 is not responsible for any indirect, consequential or punitive losses incurred by users as a result of using the platform.
• fifo88 is not liable for losses arising from a user's inability to access the platform due to network issues, device problems or disruptions beyond our control.
• In cases where fifo88 is legally liable, the amount of compensation is limited to the net deposit amount made by the user in the 30 days prior to the claim being submitted.

10 Personal Data Protection

fifo88 is committed to protecting users' personal data in line with internationally recognised data protection principles. Personal information collected is used for account management, payment processing, regulatory compliance and service improvement.

Users have the right to access, correct or request deletion of their personal data by contacting our customer support team. For more information on how we manage your personal data, please refer to the fifo88 Privacy Policy.

fifo88 does not sell or disclose users' personal data to third parties for marketing purposes without the user's consent, except where required by law or international compliance obligations.

11 Responsible Gambling

fifo88 believes that betting should be a form of entertainment carried out responsibly. We provide several tools and resources to help users manage their betting activity:

• Deposit Limits: Users can set daily, weekly or monthly deposit limits through their account settings.
• Self-Exclusion: Users who feel they need a break can request an account suspension for a set period through customer support.
• Self-Assessment: Users can use the self-assessment tool available on our Responsible Gambling page.
• Professional Support: Users who feel they have a gambling problem are encouraged to seek help from a qualified support organisation.

12 Account Closure and Termination

Users may request closure of their account at any time by contacting fifo88 customer support. Before the account is closed, any outstanding balance (after meeting the relevant withdrawal conditions) will be returned to the user via the original payment method.

fifo88 reserves the right to terminate a user's account without prior notice in the following circumstances:

• The user breaches any provision of these terms and conditions.
• The user is found to be involved in fraudulent activity or money laundering.
• The user does not meet the eligibility requirements set out.
• There is a legal or regulatory compliance requirement that necessitates account termination.

13 Amendments to Terms and Conditions

fifo88 reserves the right to change, add to or amend any part of these terms and conditions at any time. Any significant changes will be communicated to users via a notification on the platform or through their registered email.

Continued use of the fifo88 platform after any amended terms are published will be considered acceptance of the revised terms. Users who do not agree with any amendment have the right to close their account before the changes take effect.

The latest version of these terms and conditions is always available on the fifo88 website, and the date of the most recent amendment will be clearly stated at the top of this document.

For any enquiries relating to these terms and conditions, please contact our customer support team via 24/7 live chat or by email at [email protected].